Policies

We collect only the information we need to provide and improve our services. Depending on how you interact with us, this may include:

• When you contact us: your name, email address, business name, and the content of your message.
• When you place an order: your name, billing address, email address, and order details. Payment card details are entered directly into our payment provider's secure checkout and are not stored by us (see Payments below).
• When you complete an intake form: your business name, website address, industry, country, the goals and details of your project, competitor websites you provide, any brand guidelines or files you upload, and any other information you choose to share. You may also email files to us referencing your order number.
• Automatically, when you use the site: your IP address, browser and device information, pages viewed, referring pages, and similar usage data collected through cookies and analytics and advertising technologies (see Cookies and tracking below).

We do not seek to collect sensitive information (such as health, racial or political information). Please do not include sensitive information in free-text fields unless it is genuinely necessary for your project.

We collect personal information directly from you when you fill in a form, place an order, email or call us, or otherwise correspond with us. We also collect some information automatically through cookies and similar technologies when you browse the site.

We use your personal information to:

• provide, fulfil and deliver the products and services you order, including running our research and production workflow and supplying your completed deliverables;
• process your payment and manage your order and account;
• communicate with you about your order, respond to enquiries, and provide support;
• send you marketing communications where you have consented or where the law otherwise allows, always with an option to opt out;
• meet our legal, tax and record-keeping obligations; and
• maintain the security of, and improve, our website and services.

For individuals in the EU and UK, the legal bases we rely on are: performance of a contract (to take and fulfil your order); our legitimate interests (to run, secure and improve our business, and to send business-to-business marketing where permitted); your consent (for non-essential cookies and for marketing where consent is required); and compliance with legal obligations.

Payments are processed by our payment provider, Stripe, in US dollars. We do not store your card details; they are entered directly into Stripe's secure checkout and handled under its own security standards. Stripe may be located overseas (see Overseas disclosure below).

We do not sell your personal information. We share it only as needed to run our business and provide our services, with:

• Service providers and platforms that help us operate, including our payment provider, our website host, our form and order tools, our project and task management system, our analytics and advertising providers, and our document and email platforms used to prepare and deliver your work.
• Professional advisers (such as accountants or lawyers) where reasonably necessary.
• Authorities or other parties where we are required or permitted by law, or to protect our rights, property or safety, or those of others.

We require these providers, by contract or under their terms, to use your information only to perform services for us. Some analytics and advertising providers may also process data under their own privacy terms, which you can review in their policies.

The categories of providers we currently use include:

• payment processing;
• website and database hosting;
• online forms and order capture;
• project and task management;
• website analytics;
• online advertising and retargeting;
• tax calculation; and
• document preparation and email delivery.

Some of our service providers are located outside Australia, including in the United States. This means that by using our services your personal information may be disclosed to, and stored or processed in, countries other than your own. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with this policy and applicable privacy law.

For personal information of individuals in the EU or UK, where data is transferred outside the EEA or UK we take reasonable steps to ensure an appropriate transfer mechanism applies, which may include Standard Contractual Clauses or reliance on an adequacy decision where the relevant provider offers one.

We use cookies and similar technologies to make the site work, to understand how it is used, and to support our advertising. These include:

• Essential cookies, needed for the site, cart and checkout to function;
• Analytics cookies, which help us understand site usage; and
• Advertising cookies and pixels from third-party advertising platforms, which support and measure our advertising and retargeting.

Where required by law, non-essential cookies are loaded only after you give consent through our cookie banner. You can change your preferences at any time through the cookie settings, and you can control cookies through your browser. Blocking some cookies may affect how the site works.

If you have opted in, or where the law otherwise allows, we may send you marketing emails about our services. Every marketing email includes an unsubscribe option, and you can opt out at any time by using that link or by contacting us at hello@zilvaedge.com.au. We handle marketing consistently with the Spam Act 2003 (Cth).

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website's secure forms and checkout is encrypted in transit. Please note that ordinary email is not a secure channel, so please avoid sending sensitive information by email. No system can be guaranteed completely secure, and we cannot warrant absolute security, but we work to protect your information and to keep our measures current.

We keep personal information only as long as we need it for the purposes described in this policy, or as required by law. In practice:

• saved but unsubmitted intake drafts and their resume links expire after 30 days;
• order and tax records are kept for as long as we are legally required to retain them; and
• other information is kept while it is needed to provide our services and maintain our business records, and is then deleted or de-identified.

You may ask us to access the personal information we hold about you, and to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below.

If you are in the EU or UK, you also have rights to request erasure, restriction or portability of your data, and to object to certain processing, subject to the GDPR or UK GDPR.

If you are a California resident, you have rights under the CCPA/CPRA, including to know what personal information we collect and how we use it, to request access or deletion, and not to be discriminated against for exercising your rights. We do not sell your personal information.

Our site may link to external websites and tools that we do not control. This policy does not cover those sites. We encourage you to read the privacy policy of any third-party site you visit.

We may update this policy from time to time. We will post the updated version here with a new effective date and, where the changes are material, take reasonable steps to notify you.

If you have a question, want to exercise a right, or wish to make a privacy complaint, please contact us first:

• Email: hello@zilvaedge.com.au
• Post: Baulkham Hills, NSW, Australia
• Phone: 1300 865 222

We will acknowledge your complaint and aim to resolve it within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. Individuals in the EU or UK may also contact their local data protection authority.

• Deliverable: the finished work you order from us, such as an audit, strategy, content piece, or package.
• Intake: the order form you complete after purchase that tells us what your project needs.
• Order: your purchase of one or more products through our site or by accepted quote.
• Express Add-on: the optional faster-turnaround service offered at checkout.
• Package: a bundle of services sold as a single product.
• Quote: a price we provide for custom or enterprise work.

We provide productised content, SEO, AI-readiness and related strategy services. You order by selecting a product and paying through our checkout, or, for quote-only and enterprise products, by submitting a request through our request form so we can provide a Quote. An Order is accepted, and a contract is formed, when we confirm your payment (or, for quoted work, when you accept our Quote and pay any agreed deposit).

After you order, you must complete the Intake form so we have what we need to start. Production does not begin, and turnaround time does not start, until you have completed and submitted your Intake. If your Intake is incomplete or unclear, we may contact you for more detail, which can affect timing. You are responsible for the accuracy of the information you provide. Saved but unsubmitted Intake drafts, and their resume links, expire after 30 days; if you have not submitted your Intake within that time we may treat the Order as inactive and contact you to resolve it.

All prices are shown and charged in US dollars (USD) unless stated otherwise. Prices are exclusive of taxes unless stated; where applicable, taxes are calculated and added at checkout. You are responsible for any other taxes, duties or charges that apply in your own country. We may change our prices at any time, but changes do not affect Orders we have already accepted.

Payment is made in full at the time of Order through our payment provider, Stripe, unless we agree otherwise in writing for quoted work. We do not store your card details; they are entered directly into Stripe's secure checkout and handled under its own security standards. Your Order is confirmed once payment is captured.

Standard turnaround times are shown at the point of purchase for each product and are estimates measured from the time you submit your Intake, not from the time of payment. An Express Add-on may be available at checkout for faster turnaround, charged at 25% of the Order subtotal with a minimum of $49 USD. Turnaround times assume timely responses from you; delays in your responses or approvals extend them.

Every Deliverable goes through our internal quality process and human review before you receive it, so the first version you receive has already been refined. If a Deliverable does not match the brief you set in your Intake, tell us what is wrong and we will correct it at no extra cost. A request to change direction, scope, angle or requirements after delivery, beyond the brief you originally set, is new work and is quoted and charged separately. We will tell you clearly when something falls outside the original brief.

Once a Deliverable is paid for in full and delivered, the intellectual property rights in that finished Deliverable transfer to you. You may publish, edit, repurpose or pass it on as you wish. This does not transfer to you any rights in our pre-existing materials, methods, systems, templates, tools or know-how, which remain our property, including where they are used to produce your Deliverable.

You confirm that any materials you provide to us (such as logos, brand assets, text, images, data or facts) are owned by you or properly licensed, and that our use of them to produce your Deliverable will not infringe anyone's rights. You are responsible for the accuracy of the information and materials you supply.

Our Deliverables are supplied without ZilvaEdge branding by default, so you can present them as your own or under your client's brand. We treat your projects as confidential and do not disclose who we work with, except where disclosure is required by law or permitted under our Privacy Policy, and we will sign a non-disclosure agreement on request.

You agree to:

• provide accurate and complete information in your Intake and in response to our queries;
• hold the necessary rights to any materials you supply to us; and
• obtain your own professional, legal and regulatory review and sign-off on any Deliverable before you publish or rely on it, particularly for regulated content (such as healthcare, legal or financial material). We research the rules that apply to your sector, but final responsibility for compliance and publication rests with you. See also our Terms of Use and Disclaimer.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply and we fail to meet them, you are entitled to the remedies the law provides.

If a Deliverable does not match the brief you set, our remedy is to correct or redo it as described in clause 7. Because our services are researched and produced specifically for you, we do not offer refunds simply because you change your mind after work has started, or because published content does not achieve a particular ranking, traffic or enquiry result (see clause 13). This clause does not limit any remedy you are entitled to under clause 11.

We do not guarantee any particular outcome, including search rankings, visibility in AI platforms, traffic, enquiries, leads, conversions or revenue. We base our work on genuine research and a quality process that give content its best chance, but results also depend on factors outside our control, including your website's technical health, your market's competitiveness, and how and when the work is published and promoted. Our full position is set out in our Terms of Use and Disclaimer.

Subject to clause 11, and to the maximum extent permitted by law:

• we are not liable for any indirect, special or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings; and
• our total liability to you arising out of or in connection with an Order is limited to the amount you paid us for that Order.

Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

To the extent permitted by law, you indemnify us against any loss, claim or liability we suffer arising from materials you supplied to us, from your breach of these Terms, or from your publication or use of a Deliverable (including any regulatory or third-party claim relating to content you approved and published).

If you have not completed your Intake, see clause 3. We may suspend or end your Order, and decline to provide services, if you do not cooperate as reasonably required, if you ask us to produce unlawful or infringing material, or if a payment is reversed or charged back. Amounts properly payable for work already done remain payable.

• Force majeure: subject to clause 11, we are not liable for delays or failures caused by events beyond our reasonable control.
• Assignment: you may not assign these Terms without our consent; we may assign them to a related entity or successor.
• Severability: if any clause is found to be unenforceable, the rest of these Terms continue to apply.
• Entire agreement: these Terms, together with any accepted Quote and the policies linked from our site, are the entire agreement between us about your Order.
• Variation: we may update these Terms from time to time; the version in force when you place your Order applies to that Order.
• Notices: we will contact you using the details in your Order; you can contact us using the details below.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that place. If you are a consumer in another country, you may also have the benefit of mandatory protections under your local law.

Discover Web Solutions Pty Ltd trading as ZilvaEdge (ABN 45 132 664 629)

Email: hello@zilvaedge.com.au

Phone: 1300 865 222

Address: Baulkham Hills, NSW, Australia

By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.

The articles, guides, frameworks and other material on this site are general information about content, SEO, AI readiness and related topics. They are not tailored advice for your specific business, and they do not take account of your particular circumstances, objectives or needs. You should not rely on site content as the sole basis for any business, marketing, legal, financial or other decision. For advice specific to your situation, engage us or another suitable professional directly.

Reading this site, downloading a resource, or contacting us does not by itself create a consulting, advisory or other professional relationship between us. That relationship begins only when you place an Order or we otherwise agree to work together in writing.

We take reasonable care to keep our content accurate and useful, but search engines, AI platforms, regulations and best practice change frequently, and content can date. We do not warrant that site content is complete, current or error free, and we may change it at any time without notice.

The content of this website, including our text, guides, frameworks, branding, logos and design, is owned by us or our licensors and is protected by law. You may view and share it for your own information, but you may not copy, reproduce, republish, scrape, harvest or exploit it commercially without our written permission. This is separate from the work we produce for paying customers: the intellectual property in a paid Deliverable transfers to the customer as set out in our Terms & Conditions.

When using this site, you must not:

• use it for any unlawful purpose, or in support of unlawful activity;
• post or transmit material that is unlawful, infringing, defamatory, harassing or objectionable;
• infringe the copyright, trademarks or other rights of any person;
• send unsolicited or bulk commercial messages through any contact channel we provide;
• attempt to gain unauthorised access to, interfere with, or disrupt the site, its servers or its security; or
• use any automated means to scrape or harvest content or data from the site without our permission.

We may suspend or block access, and take further action, if we reasonably believe you have breached these terms.

Our site may link to third-party websites and tools. We provide those links for convenience only. We do not control, endorse or take responsibility for the content, products or practices of any third-party site, and your use of them is at your own risk and subject to their terms.

To the maximum extent permitted by law, and subject to Part 2 below and to any rights you have under the Australian Consumer Law, we are not liable for any loss or damage arising from your use of, or reliance on, this website or its content.

We do not guarantee any specific result. This includes search engine rankings, visibility, citation or recommendation in AI platforms, traffic, impressions, enquiries, leads, conversions, sales or revenue. No content or marketing provider can honestly guarantee these outcomes, and we will not pretend otherwise.

The performance of any content or strategy depends on things we do not control, including the technical health of your website, the competitiveness of your market, the actions of search engines and AI platforms and their ongoing changes, and how, where and when the work is published, maintained and promoted after we deliver it. What we control is the quality of the research, structure and production behind the work, and that is what we commit to.

Our audits, strategies, recommendations and content represent our professional opinion based on research at a particular point in time. They are intended to inform your decisions, not to replace your own judgement. You remain responsible for deciding whether and how to act on them.

Where your content is subject to industry rules, such as in healthcare, legal, financial or other regulated sectors, we research the relevant requirements before we write so the work is built to respect them. This reduces compliance rework, but it does not replace your own professional, legal or regulatory review. You are responsible for obtaining final sign-off on any regulated or sensitive material before you publish or rely on it.

Our Deliverables are produced using a combination of artificial intelligence tools for speed and structure and human specialists for judgement, accuracy and quality. A person reviews every Deliverable before it reaches you. Even so, you are responsible for checking and verifying any Deliverable before you publish or rely on it.

Any figures, benchmarks, timeframes, case examples or "typical results" mentioned on our site or in our materials are illustrative only. They are not a promise or guarantee that you will achieve the same outcome.

Any decision you make based on our site content, advice or Deliverables is made at your own risk and on your own responsibility.

Nothing in this disclaimer excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. This disclaimer applies only to the extent the law allows.

You do. Once a deliverable is paid for and delivered, the content is yours to publish, edit, repurpose, or hand to another provider. We do not retain rights over the finished work or restrict how you use it. White-label delivery means the work is yours in both branding and ownership.

Yes. White-label work is handled with full discretion, and we do not disclose who we work with or attach our name to your deliverables. If your engagement requires a non-disclosure agreement, we will sign one. For agencies reselling our work, discretion is the default, your clients have no way of knowing the content originated with us.

Both, by design. We use AI for speed and structural consistency and human specialists for judgement, accuracy, and quality. A person reviews every output for tone, industry nuance, and the kind of quality automated systems cannot assess. Google's own guidance is explicit that it rewards content showing genuine first-hand expertise and depth of knowledge Google Search Central, which is why the human layer is not optional in our process. For how the whole system fits together, see the ZilvaEdge System.

No. There are no subscriptions and no lock-in contracts. You order what you need, when you need it, whether that is a single blog post or a full strategy. If you want to work with us regularly, you can, but nothing obliges you to a minimum term or an ongoing retainer.

No one can honestly guarantee rankings or enquiries, and we will not pretend otherwise. What we can do is make sure the work is built on real research, structured to perform in search and AI, and verified through our quality process before delivery. Those are the controllable factors that give content its best chance. Results also depend on things outside any content provider's control: your site's technical health, your market's competitiveness, and how the work is published and promoted. If a deliverable does not match the brief you set, that is on us to fix. If you want to understand why content sometimes fails to land, our blog on why business websites fail walks through the common causes.

Yes. The quality process is the same whether you order one piece or fifty. Every deliverable goes through the identical research foundation, feedback loop, and review, so volume does not dilute the standard. For agencies that need to scale content output without hiring writers, that consistency is the point. See how small agencies scale content production for the agency-specific view.

Choose what you need on the site, order directly, and complete the intake form. No calls or consultations are required to begin. If you would prefer to talk through a larger or custom engagement first, or discuss an ongoing white-label partnership, get in touch and we will walk through the specifics.